Frequently Asked Questions
Find detailed answers to common questions about Hajj & Umrah packages, visa rules, hotel distances, and booking processes.
Hajj is an obligatory major pilgrimage that must be performed at least once in a lifetime by every adult Muslim who is physically and financially able. It occurs on specific dates during the Islamic month of Dhu al-Hijjah. Umrah is a voluntary minor pilgrimage that can be performed at any time of the year.
Yes, all our flight-inclusive packages are 100% ATOL protected under UK Civil Aviation Authority standards. This guarantees your financial security and peace of mind.
We highly recommend booking 3 to 4 months in advance. This ensures we can secure the best flight rates, hotel availability closest to the Haram in Makkah and Madinah, and complete your visa processing on time.
Umrah Visa approval normally takes between 3 to 7 working days once we receive all your required documents. We handle all visa paperwork and submissions directly with the Saudi Ministry of Hajj.
You will need a passport valid for at least 6 months from your travel date, a valid UK residency permit (for non-UK passport holders), passport-sized photographs with a white background, and Meningitis ACWY vaccination certificate.
According to the latest regulations issued by the Saudi Ministry of Hajj and Umrah, women of all ages are now permitted to perform Umrah without a Mahram (male guardian).
Our hotels range from 50 meters (Haram front row for premium 5-star packages) to 500-600 meters (for economy 3-star packages). Details of Makkah and Madinah hotels, including distances and shuttles, are clearly specified in each package description.
For direct routes to Jeddah and Medina, we use Saudi Arabian Airlines (Saudia) and British Airways. For connecting flights, we partner with award-winning airlines including Emirates, Qatar Airways, Gulf Air, Turkish Airlines, and Etihad Airways.
Yes, absolutely! We specialize in tailored itineraries. You can choose your preferred hotels, flight times, travel dates, sharing rooms (double, triple, quad), and length of stay.
We offer flexible payment options. You can secure your booking with a low deposit from £99 per person, and pay the remaining balance in flexible instalments. Full payment must be cleared 4 weeks before departure.
We accept bank transfers, UK debit cards, and all major credit cards. All payment transactions are secure and confirmed with official invoicing.
Still Have Questions?
Our dedicated travel experts are standing by to guide you through visa requirements, flight schedules, or customize a bespoke package just for you.