Terms & Conditions

1. Contract, Booking & 24-Hour E-Sign Acceptance

By making a booking with Ghaith Travel & Tourism Ltd, you agree on behalf of yourself and all members of your party to be bound by these Terms and Conditions. A booking is confirmed once we receive your deposit and issue a written confirmation invoice.

24-Hour E-Sign Rule: Failure to E-Sign the invoice within 24 hours by you will be considered as accepted and signed, as this is the primary authentic source of communication between us.

Non-Ticket Notice: The booking confirmation invoice is NOT your E-Ticket.

2. Payments, Deposits & Fare Protection

In order to SECURE your booking, a deposit of 50% of the Grand Total is required. Prices are subject to availability.

Important Fare Policy: Deposits only secure seats and NOT the fare. You are advised to pay off the balance amount at the earliest to avoid any fare increases from airlines. Customers will be liable to pay any fare differences arising from date or schedule changes.

Initial deposits for group seats or group packages are totally non-refundable.

Accepted Modes of Payment:

• Credit Card / Debit Card (Must be in customer name)
• 3D-Secure Payment Link (Card must be in customer name)
• Direct Bank Transfer to: Ghaith Travel & Tourism Ltd | Account No: 32551686 | Sort Code: 04-06-05

3. Cancellations & Non-Refundable Policy

Cancellation Fee: 50% of deposit will be charged as Cancellation / Administration fee. In case of cancellation before issuing Umrah Package flight tickets, hotel and transport vouchers, a 50% Administration Fee will be charged per passenger on your initial deposit and the remaining 50% will be refunded.

After Issuance: Flight tickets are strictly non-refundable and non-changeable (Terms apply). Upon written request, we will consult airlines within 48 hours; any airline refund will be declared according to airline rules minus our Admin Fee per passenger. All hotel and transport vouchers are strictly Non-Refundable.

Losses arise due to non-refundable components (such as non-refundable confirmed hotels). We will try our utmost to recover maximum possible costs from suppliers, but we are NOT responsible to pay any non-refundable portions. Travel insurance must indemnify you.

4. Passports, Visas, Mahram & Pilgrim Eligibility

• Passport Validity: Passports must be valid for a minimum of 6 months (ideally 8 months) from date of departure/return.
• Umrah Visa Applications: Passports should be delivered to our head office at least 4 weeks (maximum 90 days) prior to departure with 2 passport photographs (customer's responsibility to deliver and collect).
• Non-British Passport Holders: Must submit Travel Documents, Biometric Card, and Proof of Residence valid for at least 6 months from departure date.
• Non-Muslim Names: Applicants must submit an official certificate from a mosque or Islamic centre confirming Muslim status.
• Women Pilgrims (Mahram Rules):
  • Women aged 45+: Allowed without a Mahram in an organized group/family with a notarized NOC.
  • Women aged 18-45: Allowed without a Mahram in an organized group/family as per updated Saudi regulations (1444H).
  • Women 18+: Tourist and Umrah visas can be approved without a Mahram subject to applicable rules.
• Embassy Processing: Saudi Embassy processing takes 1–2 weeks. Visas are NOT guaranteed. If passports are lost/damaged in the Embassy, company is not responsible. Company is not liable for visa rejections, delays, or associated costs.
• Passport Safety Advisory: Customers are strictly advised NEVER to hand over their passports to anyone under any circumstances in Saudi Arabia.

5. Mandatory Pilgrim Apps, Medical Insurance & KSA SIM

• Nusuk App: All pilgrims must download and register on the Nusuk app for official Umrah permits and Rawdah visit bookings.
• Saudi Visa Bio App: Required for biometric registration prior to travel where applicable.
• Medical Insurance: All visitors must have medical insurance covering emergency medical treatment, outpatient clinics, and COVID-19 care.
• Travel Insurance: All pilgrims are strongly advised to hold comprehensive travel insurance covering cancellations, medical emergencies, and delays.
• Local SIM in KSA: All customers are strongly advised to obtain a local Saudi SIM card upon arrival in KSA for hotel check-ins and 24/7 UK ground transport coordination.

6. Flights, Baggage & Check-in Times

• Check-in Times: 3 hours prior for Intercontinental flights, 2 hours for Domestic/European flights. Check-in closes 1 hour before departure.
• Flight Reconfirmation: Reconfirm flights 72 hours prior to departure.
• Baggage: Check baggage allowances directly with the airline prior to departure.
• Meal Requests: Special meal requests will be submitted to airlines upon notification, but are not guaranteed.

7. Hajj Nusuk Registration & Assistance Service (£200 Fee)

The £200 fee is strictly for our administrative assistance with Nusuk Hajj account creation, registration, data entry, package guidance, and platform navigation.

The £200 fee does NOT constitute payment for a Hajj package and does NOT include: Hajj visa, package, flights, accommodation, meals, transport, Mashair services, or travel insurance. We do NOT guarantee a Hajj package, visa, or place. The £200 fee is non-refundable once work has commenced.

8. Legal Jurisdiction & Disclaimers

This Agreement falls under English Law & Jurisdiction for UK travel and accommodation arrangements. Issues within the Kingdom of Saudi Arabia fall under Saudi Law & Jurisdiction between the client and KSA service providers.

Company employs reputable suppliers but is not liable for supplier errors, omissions, or force majeure events outside control (war, riots, civil commotion, strikes, natural disasters, transport breakdown). All personal baggage, mobile phones, and medicines are carried at owner's risk. Star ratings and room capacities (3-7 persons) follow Saudi standards.

9. ATOL Protection & Financial Security

All flight-inclusive packages booked with Ghaith Travel & Tourism Ltd are financially protected by the ATOL scheme managed by the Civil Aviation Authority (CAA). When you buy an ATOL protected flight or flight-inclusive package from us, you receive an ATOL Certificate.

10. Complaints & Feedback Procedure

If for any reason you feel dissatisfied with the services received from Ghaith Travel & Tourism Ltd, you must notify us in writing within 21 days of the event or within 7 days after returning from your Pilgrimage/Umrah.

• Email: complain@ghaithtraveltourism.co.uk / sales@ghaithtraveltourism.co.uk
• Company: Ghaith Travel & Tourism Ltd
• Office Address: 80 Evington Rd, Leicester LE2 1QH, United Kingdom
• Direct Line: +44 7723 340833